Service designer : job description

Service design consists in understanding a path within a service made of several contact points seen through the user’s path.

The point is not focus on the shape, ergonomics, which design is usually associated with, but about the « human relations, the interactions and the paths in given territories ». In brief, this is an approach where design goes beyond its role of natural conception between a product and a user.

The goal is to help define the new models or concepts linked to the social needs and economic changes on a short and medium term.

To explore new business territories (economic model) in order to help companies make decisions regarding the future services it intends to offer.

Service design is studied in all the different majors of the Design curriculum.